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Job Description
Structured overview of role & requirementsAbout This Role
Configure and develop ServiceNow applications including workflows, API integrations, and platform components with strong JavaScript and Glide scripting.
Own end-to-end delivery of complex development stories or workstreams from technical design through deployment and post-release validation.
Maintain code quality by performing peer reviews, troubleshooting defects, supporting production issues, and reducing technical debt.
Minimum Requirements
6-9 years of hands-on experience in ServiceNow design, configuration, development, and implementation.
Strong JavaScript and Glide scripting skills with knowledge of platform architecture and best practices.
Experience with Customer Service Management (CSM) and/or Financial Services Operations (FSO) preferred.
Bachelor’s or Master’s degree in a relevant discipline.
Ideal Candidate Profile
Experienced in complex ServiceNow workflows covering CSM, FSO, custom portals or workspaces, and automation using Flow Designer and Integration Hub.
Capable of impact analysis, peer code review, and guiding other developers on standards and reuse.
Domain knowledge or experience in insurance or financial services workflow management and enterprise BPM is preferred.