GM - Retention and Operations Lead

Drive postpaid mobility churn reduction, revenue churn mitigation, and increase postpaid business through higher collections and lower bad debts.

Lead customer retention initiatives including outbound retention campaigns, churn propensity model development, and cross-functional coordination across Retail, Credits, Collections, Marketing, and Network teams.

Improve due date collections, auto pay registrations, digital interaction adoption, and reduce complaints, assisted journeys, and operational costs.

Work Experience Required: Not explicitly mentioned in the JD

Graduate or Postgraduate degree in any field.

Strong Excel, MS Office, and presentation skills mandatory.

Location: Mumbai, Maharashtra, India (implied from job location).

Experienced in receivables management and outbound campaign execution with strategic and analytical focus.

Ability to influence cross-functional teams to meet business KPIs related to churn, collections, and customer retention.

Familiarity with telecom customer lifecycle, collection processes, and postpaid product servicing metrics.