Production Support Engineer - Cloud, Kubernetes

Provide technical and business support for Citi Applications users, including troubleshooting, short-term resolutions, and coordinating long-term fixes with technology partners.

Participate in application release activities, disaster recovery testing, post-release checkouts and maintain technical support documentation.

Own support project initiatives focusing on application stability, efficiency, and effectiveness, acting as subject matter expert to senior stakeholders and team members.

5 to 10 years of relevant experience in applications support or related technical areas.

Technical skills in Unix/Linux, SQL, Kubernetes, Cloud platforms (AWS or Google Cloud), Oracle, Couchbase, ELK, and monitoring tools like Geneos, Prometheus, Grafana, Splunk, AppDynamics, or Google Cloud Observability.

Bachelor's degree or equivalent experience.

Basic knowledge or understanding of financial markets and products and experience using problem management tools.

Experienced in application support within a technology-driven financial environment, capable of handling complex problem resolution independently.

Familiar with cloud infrastructure and container orchestration technologies like Kubernetes, preferring candidates with hands-on experience in monitoring and observability tools.

Able to engage effectively with multiple teams including development, technology, and business stakeholders, taking ownership of support projects and risk assessment.