Associate System Analyst, Senior Associate

Provide frontline technical support for Charles River’s SaaS Operations clients, ensuring high-quality, timely resolution of client-reported issues and system alerts.

Coordinate with clients, internal teams, and vendors to troubleshoot and resolve problems while maintaining accurate service tracking and documentation.

Support maintaining a high service availability standard ("five 9’s") with periodic off-hours support as required.

BA/BS degree in a technical or analytical discipline (computer science, IT, engineering, science, economics, mathematics, or statistics).

2-5 years of relevant, progressively responsible experience, preferably in customer-facing technical support roles.

General familiarity with Windows administration, networking, and databases preferred; exposure to electronic trading systems or financial software desirable but not required.

Flexibility to provide periodic off-hours support aligned with rotational shifts (APAC, EMEA, US timings).

Experienced in mission-critical, technical customer service environments with ability to work independently and manage multiple priorities.

Demonstrates strong organizational skills with attention to detail and effective coordination between clients, internal teams, and vendors.

Comfortable in a global SaaS operations context serving financial services clients, with practical troubleshooting and problem-solving skills.