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Job Description
Structured overview of role & requirementsAbout This Role
Lead resolution of high-complexity technical incidents and problems to meet SLAs for managed networking services.
Create knowledge articles, mentor junior team members, and drive automation opportunities to reduce manual efforts.
Provide onsite technical support, manage third-line escalations, engage with third-party vendors, and implement operational improvements.
Minimum Requirements
Proficiency in Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, routers, Cisco ACS/ISE, Meraki, and enterprise network protocols (BGP, OSPF, EIGRP).
Advanced certifications in at least one or two of the listed technologies.
Bachelor's degree in IT/Computing or equivalent work experience.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in managing complex enterprise networking environments with end-to-end incident and problem management.
Skilled in knowledge documentation, mentoring, and driving automation within networking operations.
Experienced in project management and disaster recovery testing in technology domains relevant to network infrastructure.