Health Program Counsellor (Inside Sales)

Manage and own a daily list of assigned leads, engaging continuously until a definitive response is obtained.

Build trust and conviction through empathetic, patient conversations focused on understanding and reflecting customer needs, leading to diagnostic bookings and full plan conversions.

Maintain detailed same-day logs of all interactions to support team learning and seamless customer journey management from initial conversation through plan commitment.

Work Experience Required: 1+ years in customer-facing roles involving consultative inside sales or counselling, preferably in health, diagnostics, insurance, or related fields.

Must be fluent in English and Hindi with the ability to switch effortlessly between languages.

Own laptop, smartphone, and stable broadband internet connection are mandatory for remote work.

Flexible working hours availability to accommodate customer scheduling.

Experienced in handling sensitive customer decisions via phone, with demonstrated patience and ability to engage over multiple follow-ups.

Strong empathy and communication skills that create a calm, trusting environment contrasting typical sales pressure.

Proven ability to manage end-to-end customer journeys independently, maintaining precise records to enhance team effectiveness.