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Job Description
Structured overview of role & requirementsAbout This Role
Manage end-to-end application support including incident handling, escalation, and user request resolution for HRIT systems.
Lead, mentor, and coordinate regional L1/L2 support teams to maintain consistent service levels globally.
Drive continual service improvement through process documentation, incident analysis, release management, and cross-team collaboration.
Minimum Requirements
10+ years of IT experience, preferably in large corporate or financial services environments with client-facing functions.
Engineering background in Computer Science.
ITIL Foundation certification mandatory.
Experience with UNIX/Linux, Solaris, Java J2EE, Python, Powershell, Bash, Ansible, SQL databases, and Cloud technologies (preferably Google Cloud).
Ideal Candidate Profile
Experienced in operational support within controlled production environments, especially in financial services technology.
Proven leadership skills managing multi-location support teams with a focus on process standardization and service delivery.
Demonstrates familiarity with SRE mindset, DevOps, agile methods, and application performance monitoring tools.