Front Line Manager - HR Shared Services 4C

Manage day-to-day Switzerland-specific HR Shared Services transactions across the employee lifecycle such as onboarding, data changes, transfers, and exits.

Handle employee and HR queries via multiple channels ensuring timely, accurate resolution within SLA/TAT and quality targets.

Coordinate with Payroll, HR, Benefits, Mobility, and other internal teams; maintain process documentation and drive process improvement and compliance with Switzerland/EU data privacy requirements.

Minimum 2 years of experience in people management and client interaction within HR Shared Services.

Strong understanding of HR Operations and employee lifecycle processes with experience on HR case management and HRIS platforms.

Bachelor’s or Master’s degree in HR/Industrial Relations, Human Resource Management, Psychology, or Business Administration.

Required language proficiency in English (C2 level); knowledge of German/French/Italian is a plus but not mandatory.

Experienced in managing Switzerland or European HR operations including compliance with local statutory requirements and payroll/benefits administration.

Detail-oriented with strong analytical and process improvement mindset, able to manage multiple stakeholders and priorities.

Comfortable operating in a global HR Shared Services environment with familiarity of tools like ABACUS, Aconso, HR Suite, Deep Sign, SNOW.