Enterprise Systems & Applications, Prof 2
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Job Description
Structured overview of role & requirementsAbout This Role
Provide L3 administration and complex troubleshooting for Microsoft Exchange Online and Microsoft Teams in a 24x7 operational environment.
Handle incident management, root cause analysis, and ensure service availability adhering to SLAs, using tools like PowerShell and Microsoft Graph for automation and service improvements.
Contribute to migrations, upgrades, and cross-functional collaboration to optimize enterprise-scale messaging and collaboration services.
Minimum Requirements
5–7 years of experience supporting Exchange Online and Microsoft Teams.
Proficiency in PowerShell scripting and working knowledge of Microsoft Graph for administration and automation.
Strong understanding of Active Directory, Entra ID, authentication, email routing protocols, and Microsoft 365 security fundamentals.
Willingness to work in a 24x7 rotational shift model including on-call or after-hours support.
Ideal Candidate Profile
Experienced in managing enterprise-scale messaging and collaboration platforms with minimal supervision and sound technical judgment.
Skilled in root cause analysis, incident response, and problem management within large enterprise environments.
Familiarity with additional platforms like SharePoint Online or SendGrid and experience in Microsoft 365 migrations and Teams Voice preferred.