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Job Description
Structured overview of role & requirementsAbout This Role
Provide advanced technical support for security technologies by diagnosing, resolving, and escalating incidents to meet zero SLA breaches.
Maintain and update knowledge articles, configuration items, and service records to ensure service quality and asset protection.
Collaborate with clients, vendors, and colleagues to troubleshoot and implement preventive measures, supporting hybrid working environments.
Minimum Requirements
Bachelor's degree in Information Technology, Computing, or related field.
Professional certifications in networking technologies such as JNCIE or Fortinet FCSS/FCX.
Seasoned experience in security technologies (Firewall, IPS, IDS, Proxy) and technical support including remote diagnosis and troubleshooting.
Workplace: Hybrid working model.
Ideal Candidate Profile
Experienced in managing and supporting complex security infrastructures and technologies in client environments.
Detail-oriented and analytical with strong problem diagnosis and incident resolution capabilities.
Comfortable working in a cross-functional environment coordinating with clients, vendors, and internal teams to ensure service continuity.