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Job Description
Structured overview of role & requirementsAbout This Role
Develop and maintain the ServiceNow IT Service Management platform to meet stakeholder requirements and strategic needs.
Collaborate with Service Managers to manage service design, transition, and operations ensuring timely delivery and quality of Service Management solutions.
Drive continuous improvement efforts and support issue resolution to meet or exceed client satisfaction goals and SLAs.
Minimum Requirements
Bachelor's degree preferred in IT discipline.
Minimum 5 years of relevant experience with ServiceNow platform development and IT Service Management.
Experience in ServiceNow modules including ITSM, ITOM, ITAM, GRC, along with skills in JavaScript, SDM, DevOps, Agile methodologies, and ITIL framework.
Ability to work a flexible schedule aligned with international time zones; no relocation support provided.
Ideal Candidate Profile
Experienced with end-to-end ServiceNow development and operations in enterprise environments, especially in IT Service Management.
Capable of partnering with service management teams to design and operate IT service solutions with focus on reliability and continuous improvements.
Skilled in multiple ServiceNow modules and integrating development work with established ITIL-based service operations.