QA Tester/ Solution delivery Expert
Mondelēz InternationalMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end delivery of AI-powered Customer Care and Order to Cash solutions, including Agentic AI, intelligent insights, and automated workflows to enhance service quality and reduce manual effort.
Manage full project lifecycle from scope definition to deployment, ensuring projects stay on track, within budget, and achieve intended benefits.
Design and implement Human-in-the-Loop frameworks and drive adoption of globally harmonized AI-enabled processes within Customer Care and OTC domains.
Minimum Requirements
5–7 years minimum experience in Sales & Distribution, Order to Cash process with Customer Care and case management focus.
Experience designing or delivering AI/ML or Generative AI solutions (intelligent automation, NLP, agentic workflows).
Functional knowledge of SAP SD modules and Customer EDI processes.
Advanced English proficiency in oral and written communication.
Ideal Candidate Profile
Expertise in OTC and Customer Care process design with strong functional and technical acumen including AI model validation and confidence tuning.
Experience working with cloud and AI technology vendors (e.g., AWS) and knowledge of AI orchestration frameworks.
Comfortable managing cross-functional teams and translating business requirements into technical AI solution designs in a fast-moving consumer goods environment.