Performance and Admin Manager

Drive operational performance and contract governance for the Cognizant account, ensuring adherence to KPIs, CPIs, SLAs, and contractual obligations.

Manage performance reporting including Monthly Management Reports, Quarterly Business Reviews, and annual performance summaries aligned with governance frameworks.

Oversee administrative functions including onboarding/offboarding, document control, procurement coordination, and maintenance of quality assurance and risk compliance frameworks.

Minimum 5 years experience in operations, performance management, administration, or related field, preferably in corporate or facilities management.

Proven skills in performance reporting, contract governance, and quality assurance within managed services or outsourcing environments.

Proficiency in Microsoft Office Suite including advanced Excel and SharePoint; strong English communication skills.

On-site work location in Bengaluru, Karnataka, India.

Experienced managing complex client-facing accounts with multiple stakeholders and contractual performance metrics.

Strong organizational and program management skills to handle multiple complex workstreams under tight deadlines.

Familiarity with Lean, Six Sigma, Agile methodologies and/or Integrated Facilities Management or Corporate Real Estate domain would be advantageous.