Sr. Associate, Global Customer Care
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Job Description
Structured overview of role & requirementsAbout This Role
Manage complex global customer orders, corrections, invoicing, and exception handling ensuring timely and accurate order fulfillment.
Lead process improvement initiatives focusing on operational performance, customer experience, and adoption of digital tools such as automation and AI.
Act as subject matter expert supporting team members, stakeholder engagement, governance, and capability building across markets.
Minimum Requirements
Bachelor's Degree or equivalent experience in Business Administration, Supply Chain, or related field.
5-7 years of experience in Order Management, Customer Care, Customer Operations, Supply Chain, or Order-to-Cash functions.
Ability to work US Shift (5:30 PM to 2:30 AM IST) from office Monday to Friday.
Experience in managing complex customer scenarios, escalations, cross-functional stakeholder collaboration, and participation in process improvement or digital initiatives.
Ideal Candidate Profile
Experienced in driving operational excellence and continuous improvement in global customer care or order-to-cash environments.
Demonstrates strong ownership of customer outcomes and operational risks with capability to act as escalation point.
Skilled in use and promotion of digital transformation tools (automation, AI, EDI, Salesforce) and able to support multi-market process proficiency for business continuity.