Associate Manager – Customer Services & Logistics
Kemin IndustriesMatch Score
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Job Description
Structured overview of role & requirementsAbout This Role
Own end-to-end domestic customer order process (receipt to delivery) from factory, 3PL, and C&F warehouses ensuring accuracy and timeliness.
Act as primary liaison for domestic Sales team to fulfill and update on customer order requirements, stock, and delivery status.
Manage customer returns, delivery issues, secondary freight costs, and ensure compliance with invoicing and GST documentation.
Minimum Requirements
Graduate degree required; MBA/PG in Supply Chain preferred.
10+ years of experience in Customer Services and Logistics, preferably in manufacturing or 3PL.
Hands-on experience with domestic order processing, C&F/3PL operations, and transport management.
Working knowledge of M3 or similar ERP and GST documentation (e-invoice, e-way bill) mandatory.
Ideal Candidate Profile
Experienced in managing multi-location warehouse and logistics operations within manufacturing or 3PL environments.
Strong operational focus with ability to provide real-time updates and manage cross-department coordination for order fulfillment.
Skilled in ERP-based order management and compliance processes with a track record of driving process improvements and cost optimization.