Senior Manager-Network Operations

Manage day-to-day customer network issues ensuring optimal customer experience across consumer and business segments.

Lead a 24x7x365 team of network engineers, supervisors, and principal engineers responsible for workload management, training, and scheduling.

Drive ticket handling efficiencies through data analytics, manage escalations, and collaborate cross-functionally on strategic projects impacting network repair and operations.

Bachelor’s degree or at least four years of work experience.

Minimum six years of relevant work experience, including leading teams and managing customer escalations.

Must be able to work 24/7 shift schedules, including nights, weekends, and provide on-call support.

Experience with customer escalation management and cross-functional collaboration.

Experienced in both tactical and strategic planning for short-term and long-term business needs within network operations.

Data-oriented leader skilled in performance tracking (KPIs) and addressing productivity issues using analytical methods.

Background or expertise in wireless network elements, RF network performance, or service provider operations preferred but not mandatory.