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Job Description
Structured overview of role & requirementsAbout This Role
Manage daily operations of Network Repair Bureau resolving customer network issues and escalations.
Lead a 24x7 team of network engineers and supervisors, handling workload management, training, and scheduling.
Use data analytics to improve ticket handling efficiencies and track KPIs for leadership reporting.
Minimum Requirements
Bachelor's degree or 4+ years of work experience.
6+ years of relevant work experience in network operations or related roles.
Experience managing teams, handling customer escalations, and cross-functional collaboration.
Must work 24/7 shifts including nights, weekends, and provide on-call support.
Ideal Candidate Profile
Experienced leader comfortable managing large teams in a 24x7 operational environment with customer focus.
Data-driven decision maker adept at using analytics to improve processes and performance.
Background in wireless network operations, including knowledge of RF networks, base stations, and network performance monitoring.