Regional Etail Quality Improvement Manager (Operations)

Manage and drive service quality and continuous improvement across regional Etail First and Last Mile network.

Own quality analytics and governance for key service metrics including pickup/delivery performance, NDR, and customer complaints.

Lead regional Etail Quality Improvement team to identify defects, implement corrective actions, and enhance customer experience through data-driven insights and cross-functional collaboration.

5–8 years of experience in express logistics, eCommerce logistics, last-mile operations, service quality, operational excellence or supply chain operations.

Bachelor’s degree in operations, Supply Chain, Logistics, Engineering, Business Administration or related discipline preferred; MBA/PG is desirable.

Strong analytical skills with exposure to quality analytics, root-cause analysis and continuous improvement methodologies.

Work Experience Required: 5–8 years

Experienced in managing or coordinating quality/operational improvement initiatives across multiple operating locations in express or eCommerce logistics domains.

Data-driven with strong capability in shipment lifecycle analysis, service quality metrics, and operational dashboards.

Proven leadership in driving regional governance, stakeholder management, and embedding sustainable quality improvement practices.