Marketplace Platform Operations Analyst ( GDS/Technical Support OR Travel Experience)
American Express Global Business Travel (Amex GBT)Match Score
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Job Description
Structured overview of role & requirementsAbout This Role
Troubleshoot and resolve platform technology issues related to travel supply configurations and functionality within agreed SLAs.
Administer and optimize marketplace platform settings, ensuring smooth integration of client and Amex GBT negotiated data feeds.
Analyze issue trends, participate in bug triage, support deployments, and develop knowledge base articles to reduce escalations.
Minimum Requirements
Minimum 2 years of product support experience in the travel industry with extensive troubleshooting of travel software issues.
Experience with GDS platforms such as Sabre, Amadeus, Galileo, or Worldspan is mandatory.
Strong understanding of travel distribution systems, processes, and e-commerce platforms (OTA/OBT).
Work Experience Required: Minimum 2 years product support in travel; Notice period: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in handling cross-functional technical support and collaborating globally on deployment and operational issues.
Analytical problem solver with demonstrated ability to perform root cause analysis and systematically resolve complex technology problems.
Familiar with issue tracking and CRM tools, with effective communication skills to manage stakeholders in complex organizational environments.