Operations Executive (HJI)

Manage day-to-day operations of assigned Service Centres, Branches, or Business Delivery Offices to ensure safe, timely, and cost-effective shipment movement.

Drive operational performance including shipment processing, delivery targets, workforce productivity, customer service quality, and compliance with policies.

Lead operational teams, monitor performance metrics, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.

Bachelor's Degree in any discipline required; Logistics, Supply Chain, or Operations diploma/certification preferred but not mandatory.

5–8 years of experience in courier, express logistics, transportation, supply chain or distribution operations with branch/service centre or last-mile operations management.

Working knowledge of operational systems, shipment tracking platforms, and Microsoft Office applications.

Travel requirement up to 75% noted.

Experienced operational leader with proven capability managing frontline teams in courier or express logistics environments.

Able to coordinate cross-functional stakeholders to maintain operational discipline and service quality.

Strong focus on meeting key operational KPIs such as on-time delivery, shipment accuracy, customer complaint resolution, and cost control.