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Job Description
Structured overview of role & requirementsAbout This Role
Owns regional DP service quality governance across First Mile and Last Mile operations covering multiple states.
Leads quality improvement team to analyze shipment lifecycle data, identify service gaps, and drive corrective actions with operations and stakeholders.
Drives continuous improvement initiatives targeting delivery success, NDR reduction, customer complaints, and consistent operational process adherence.
Minimum Requirements
Bachelor’s degree in Operations, Supply Chain, Logistics, Engineering, Business Administration or related field preferred; MBA/PG desirable.
5–8 years relevant experience in express logistics, eCommerce logistics, last-mile operations, service quality or operational excellence.
Experience with First Mile/Last Mile operations, shipment lifecycle management, service-quality metric analysis, and multi-location operational governance.
Not explicitly mentioned: strict onsite/location constraints or mandatory certifications; travel requirement approx. 25%.
Ideal Candidate Profile
Experienced leader in express or eCommerce logistics with proven ability managing regional quality or operational improvement teams.
Data-driven, proficient in root-cause analysis, quality audits, and continuous improvement methodologies applied to large multi-location networks.
Capable of cross-functional stakeholder management including Operations, Customer Service, IT/Digital, and Security to improve delivery reliability and customer experience.