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Job Description
Structured overview of role & requirementsAbout This Role
Support accurate operation and troubleshooting of the time and attendance system to ensure timely payroll processing and compliance.
Respond to and resolve user inquiries and issues, including helping with historical edits, password resets, and access requests.
Contribute to continuous improvement and maintain process documentation ensuring data completeness and legal compliance for pay cycles.
Minimum Requirements
3+ years of experience with UKG Pro WFM/Kronos time and attendance systems.
1-2 years customer service experience in a large or fast-paced organization.
Proficient in Microsoft Excel with strong attention to detail and problem-solving skills.
Education: High school diploma or equivalent; work experience required without explicit degree mandate.
Ideal Candidate Profile
Experienced in time and attendance system operations within HR/payroll environments, especially UKG Pro or Kronos.
Capable of managing time-sensitive and compliance-driven tasks such as payroll deadlines consistently.
Skilled communicator able to provide support, escalate appropriately, and contribute to process improvement projects.