Match Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Lead process improvement and innovation strategy across Order to Cash function in partnership with senior management and cross-functional stakeholders.
Oversee end-to-end customer experience, service delivery health, and continuous improvement projects targeting efficiency and effectiveness.
Plan and execute value stream mapping, root cause analysis, and process improvement programs including mentoring Lean Six Sigma projects.
Minimum Requirements
8-12 years of professional experience, including 5+ years working with senior management.
Background in Order to Cash within a Global FMCG organization or service provider for FMCG accounts is mandatory.
Certified Lean Six Sigma Black Belt from reputed institutes/organizations.
Proficiency in MS Office (Excel, PowerPoint) and Minitab.
Ideal Candidate Profile
Experienced in managing process excellence initiatives in complex, global business operations environment.
Strong skills in stakeholder engagement and partner management at senior leadership levels.
Demonstrated expertise in Lean Six Sigma methodologies and driving measurable improvements in customer satisfaction metrics (CSAT/NPS).