Senior Software Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Manage and engineer contact center platform integrations focusing on NICE CXone administration and Microsoft technologies.
Develop and maintain solutions using Microsoft Copilot Studio, Dynamics 365 Contact Center, Azure Communication Services, Azure AI, Microsoft Fabric, and Power BI.
Support voice and omnichannel contact center capabilities with measurable platform improvements.
Minimum Requirements
4 to 6 years of relevant work experience in contact center platform engineering.
Bachelor of Engineering (BE) degree required.
Mandatory expertise with NICE CXone platform and Microsoft technology stack including Dynamics 365 and Azure services.
Work Experience Required: 4+ years.
Ideal Candidate Profile
Experienced in integrating and administrating complex contact center platforms, especially NICE CXone.
Strong background in Microsoft ecosystem technologies related to contact centers and data analytics.
Capable of handling both voice and omnichannel communication platform enhancements in a senior engineering role.