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Job Description
Structured overview of role & requirementsAbout This Role
Own production stability and reliability for enterprise applications as the senior escalation (L3) for complex incidents.
Perform code-level troubleshooting and deploy minor bug fixes and hotfixes in Java, Spring Boot, and Angular codebases.
Manage incident, problem, and release processes including root cause analysis, release deployments, and post-release monitoring in distributed microservices environments.
Minimum Requirements
7 to 9 years of hands-on experience in L3 Application Support or TechOps role with enterprise-grade distributed business applications.
Strong proficiency reading and debugging Java, Spring Boot microservices, and Angular frontend code; able to deliver minor code fixes.
Experience with Oracle, SQL, MongoDB databases and writing diagnostic queries for operational data.
Familiarity with ITIL frameworks covering Incident, Problem, Change, and Release Management is mandatory.
Ideal Candidate Profile
Experienced in high-severity incident management with focus on production stability and operational effectiveness in complex distributed microservices architecture.
Comfortable working in a technical operations environment maintaining enterprise application health and performance monitoring tools like Kibana and Grafana.
Able to bridge technical and business communication during incident resolution, with skills in mentoring junior support analysts and advising on risk and compliance.