Business Analyst - Knowledge Management
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Job Description
Structured overview of role & requirementsAbout This Role
Own and curate HR knowledge management content across multiple digital channels to ensure accurate, accessible, and user-friendly employee experience.
Drive Agile backlog management for HR process transitions into the Global Delivery Centre, including documentation, requirements translation, and sprint participation.
Support rollout and adoption of HR self-service digital solutions, improving process simplification and employee uptake.
Minimum Requirements
Experience in Business Analysis, Knowledge Management, HR Operations, or Process Improvement.
Proven ability to develop SOPs, process maps, user stories, and knowledge content relevant to HR processes.
Experience working with global teams and cross-functional stakeholders in Agile environments.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Has strong expertise in BPM, process mapping, Lean Six Sigma, and continuous improvement methodologies applied to HR functions.
Demonstrates capability in managing global HR transformation, shared services, or GCC environments with experience in Workday and digital self-service platforms.
Skilled in Agile delivery frameworks, backlog management, and integrating technology-driven tools such as automation and AI-enabled solutions.