Product Sppt Tech Advisor 2

Manage day-to-day ticketing queue for clients ensuring timely completion and escalation as needed.

Gather customer requirements and translate them into technical specifications to support product development.

Provide Tier 2/3 technical support for custom integrations and assist in QA, UAT, and production launch support.

Bachelor's Degree in Computer Science, related field, or equivalent experience.

Minimum 2 years of related experience in technology product support or similar roles.

Knowledge of support processes and experience working in a support environment.

Work primarily achieved individually or within project teams, emphasizing technical expertise over people management.

Experienced in technical support and client-facing roles involving ticket management and escalation.

Able to collaborate effectively with product development teams to support platform functionality.

Demonstrates increasing professional knowledge with the ability to manage projects and influence outcomes within their expertise area.