Back

Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Job Description

Structured overview of role & requirements

Lead Service Engineer - Telephony

Providence Global Center

6–9 yearsDirect Career PageEst. 15–28 LPA

Posted 20h ago

Match Score

Against your primary resume

Create a free account or log in to unlock your CV match score across:

Role Fit

Experience

Industry Relevance

get started

Protocol Intelligence

Data-driven signals on your job's competitiveness

Competition Intensity

(Moderate)

Background Fit Sensitivity

(Moderate)

Shortlisting Strictness

(High)

Job Description

Structured overview of role & requirements

About This Role

Own support and maintenance of Five9 Intelligent Virtual Agent (IVA) and conversational AI applications.

Design, test, deploy, and optimize AI conversational flows and integrations with Five9 platform using APIs and webhooks.

Troubleshoot AI call flows, voice automation, speech recognition, and overall customer experience issues related to intelligent virtual agents.

Minimum Requirements

6-9 years of relevant work experience in conversational AI or telephony systems.

Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience.

Proven experience with Five9 IVA including design, deployment, testing, and ongoing optimization.

Experience integrating conversational AI platforms (e.g., Sierra.ai, SoundHound Amelia, Google CCAI, Amazon Lex, Microsoft Copilot Studio) with Five9 using APIs, webhooks, and voice routing.

Ideal Candidate Profile

Experienced in conversational AI concepts such as NLU, NLP, intent recognition, entity extraction, and dialogue management.

Capable of handling AI conversation troubleshooting and optimization using analytic tools and speech analytics.

Comfortable working in a healthcare technology digital transformation environment with complex AI-driven telephony platforms.