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Job Description
Structured overview of role & requirementsAbout This Role
Lead and mentor the India-based NOC engineering team, including hiring, onboarding, and ongoing technical training.
Oversee real-time monitoring and initial incident response across multi-site network and server infrastructure to ensure maximum service availability.
Act as the primary technical escalation point and manage incident governance including post-incident reviews and remediation tracking.
Minimum Requirements
Work Experience Required: Not explicitly mentioned in the JD.
Hands-on expertise with Linux administration including patch management and system upgrades.
Experience with monitoring and alerting tools such as Nagios, Prometheus, Grafana, Zabbix, and log management systems.
Proficiency in automation tools (SaltStack, Ansible, Puppet) and scripting languages (Go, Python, Bash).
Ideal Candidate Profile
Experienced operating in a 24x7 Network Operations Centre environment supporting multi-site data centre infrastructure.
Strong technical escalation and incident management capabilities with ability to communicate effectively with internal teams and external vendors.
Comfortable working aligned to UK hours (1:30 PM to 9:30 PM IST) and engaging in continuous team development and process improvements.