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Job Description
Structured overview of role & requirementsAbout This Role
Own and maintain cloud-hosted business-critical applications to ensure high availability and positive client experience.
Deliver full production support lifecycle including incident resolution, change & problem management, ensuring adherence to SLAs.
Coordinate resources and stakeholder communications, mentor junior team members, and act as SME for client issues and escalations.
Minimum Requirements
7+ years of experience in Application Support/TechOps roles.
Proficient in AWS cloud technologies, containerization, CI/CD pipelines, GitHub/Gitlab, and cloud networking.
Strong skills in Oracle, PL/SQL, Linux/Unix shell scripting or Python programming.
Ability to work flexible hours including weekends and public holidays to meet project deadlines.
Ideal Candidate Profile
Experienced in independently handling client escalations and complex technical incidents as an SME.
Comfortable managing cloud infrastructure and coordinating cross-functional teams for operational delivery.
Skilled in communicating complex technical issues clearly to non-technical stakeholders and senior users.