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Job Description
Structured overview of role & requirementsAbout This Role
Provide day-to-day operations support including record maintenance, account opening coordination, and documentation management aligned with Citi's operational processes.
Serve as liaison among operations staff, relationship managers, project managers, custodians, and clients to ensure smooth communication and support.
Lead special projects, assist team members, train new hires, and support risk mitigation activities related to organizational loss or impact.
Minimum Requirements
0-3 years of relevant experience, preferably with credit card domain process experience.
Bachelor's Degree required.
Proficient in advanced Excel; skills in AI and Power BI preferred.
Basic understanding of US Retail Banking and Lean Certification preferred but not mandatory.
Ideal Candidate Profile
Experienced in operational environments with a focus on retail banking and credit card processes.
Capable of conducting basic analysis and workflow management, with attention to detail and risk assessment.
Comfortable supporting diverse products and services while communicating effectively with senior managers and teams.