IN_Manager_Business Analyst_FS Tech_Advisory_Mumbai

Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery through rollout and continuous improvement.

Collaborate with business, operations, risk/compliance, and technology teams to ensure efficiency, compliance, and customer satisfaction, including UAT management and process metric tracking.

Develop and maintain BRD/FRD documentation, process maps, SOPs, SLAs, and control frameworks; support risk and compliance reviews and training for business and operations teams.

3–5 years of experience in retail banking process consulting with exposure to Deposits, Lending, or Payments; cross-domain is preferred.

Postgraduate or professional degree (MBA and/or BE/BTech mentioned).

Strong knowledge of RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, card dispute/chargeback rules.

Mandatory skills include Core Banking systems and Business Analysis; experience documenting BRD/FRD and BPMN mapping required.

Experienced in end-to-end retail banking process consulting involving multiple product domains and associated regulatory compliance.

Skilled in translating stakeholder needs into functional requirements and driving process improvements using Lean/Six Sigma principles.

Familiar with core banking platforms (e.g., Finacle/Flexcube) and payment integrations, with ability to lead UAT and change adoption across teams.