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Job Description
Structured overview of role & requirementsAbout This Role
Manage day-to-day back-office operations and ensure team performance meets SLAs and business targets.
Lead a team of 10-15 in Superannuation Administration, including coaching, performance management, and driving quality initiatives.
Own business continuity, transformation projects, audits, and continuous improvement efforts to optimize resources and operational efficiency.
Minimum Requirements
Minimum 5 years experience in operations with at least 2 years in people management.
In-depth knowledge of Australian Superannuation industry and related processes.
Strong experience managing SLAs, quality, productivity, escalations, and stakeholder coordination.
Work Experience Required: 5+ years in operations, including 2+ years in people management.
Ideal Candidate Profile
Experienced leader comfortable managing mid-size teams with operational and quality accountability in financial services related to superannuation.
Strategic and hands-on with proven ability to drive process improvements, manage risks, and handle escalations.
Proficient in analyzing performance metrics and leading teams to meet business and compliance requirements under pressure.