Utility Credit Analyst ( US business hours)

Manage utility credit balance transfers and refund requests end-to-end, ensuring resolution within 60 days.

Maintain detailed records and track status of credit balance requests using Excel and dispute management systems.

Communicate and coordinate with utility suppliers, internal teams, and clients to ensure timely action and respond to queries within 48 hours.

Work Experience Required: Not explicitly mentioned in the JD

Proficiency in Microsoft Excel and experience with reporting/tracking tools.

Ability to work US business hours or a combination of US and India business hours as per business needs.

Strong attention to detail and ability to manage multiple time-sensitive requests in a high-volume environment.

Detail-oriented professional able to own tasks from initiation to resolution in a multi-stakeholder environment.

Experience working with utility billing, invoice management, or related systems preferred (willingness to learn stated).

Comfortable with high-volume data management and consistently meeting strict turnaround times.