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Job Description
Structured overview of role & requirementsAbout This Role
Supervise daily operations of the Charges team to meet productivity, accuracy, and turnaround time goals in medical billing and revenue cycle management.
Manage client relationships as primary operational contact, handling escalations and ensuring high client satisfaction through regular communication and performance reviews.
Lead operational onboarding of new customers, coordinating across multiple internal teams to ensure timely go-live and compliance with workflows and billing guidelines.
Minimum Requirements
Bachelor's degree in Healthcare Administration, Business Administration, Life Sciences, or related field.
5–8 years of experience in Medical Billing/Revenue Cycle Management with at least 2 years in supervisory or team lead role in Charges or Billing function.
Experience in customer onboarding and client relationship management.
Work Experience Required: 5-8 years in Medical Billing/Revenue Cycle Management; supervisory experience mandatory.
Ideal Candidate Profile
Experienced in managing and improving medical billing operations with demonstrated leadership in charge entry, claim creation, and compliance with payer requirements.
Proven track record in managing multiple customer implementations and onboarding projects, displaying strong project coordination skills.
Familiarity with behavioral health or ambulatory care EHR systems and medical billing software, with capability to drive process improvements and team development.