Cross Technology Managed Services Engineer (L2) - Windows
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Job Description
Structured overview of role & requirementsAbout This Role
Monitor, identify, investigate, and resolve technical incidents and problems to maintain client IT infrastructure and systems.
Manage work queues and incidents within SLA, update tickets with actions taken, and perform second-level support across cross-technology infrastructure.
Contribute to change management, quality audits of tickets, handle client escalations, assist in disaster recovery functions, and collaborate on automation improvements and projects.
Minimum Requirements
Moderate-level experience in managed services roles handling cross-technology infrastructure.
Familiarity with ticketing tools, preferably ServiceNow, and ITIL processes.
Bachelor's degree in IT/Computing or equivalent work experience.
Workplace type: Hybrid Working.
Ideal Candidate Profile
Experienced in cross-technology infrastructure managed services with moderate independent ownership of incident and change management processes.
Ability to work under pressure with effective communication across diverse cultures and social groups.
Capable of adapting to changing circumstances, supporting automation initiatives, and collaborating with L1 Engineers and multiple teams.