Guest Service Ambassador Lead

Lead daily GSA and workplace facility operations ensuring smooth service delivery across housekeeping, pantry, reception, and related soft services.

Manage, supervise, and train GSA executives and support staff; oversee manpower deployment, attendance, and performance metrics.

Coordinate vendor management including performance monitoring, billing validation, and escalate service issues; handle client and stakeholder communication for workplace-related requests and escalations.

Graduate degree/diploma in Facilities Management, Administration, Hospitality, Operations or related field.

5–8 years of relevant experience in corporate facilities, workplace management, hospitality, or integrated facilities management.

Prior experience managing outsourced manpower and vendors preferred; corporate/MNC experience advantageous.

Location requirement: On-site in Bengaluru, Karnataka.

Experienced in managing integrated workplace services with a strong focus on vendor and manpower management in corporate or MNC environments.

Demonstrates operational leadership by driving SLA/KPI compliance, complaint resolution, cost optimization, and maintaining high workplace service quality.

Capable of coordinating complex workplace activities including event management, stakeholder communication, and compliance adherence in fast-paced environments.