Manager, Customer Engineering (Post go-live support and integrations)
Eightfold AIMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Manage and mentor a team of Forward Deployed Engineers delivering customer engineering services.
Own delivery and customer engagement across approximately 15 strategic enterprise accounts, focusing on securing measurable value from the Eightfold AI platform.
Drive portfolio-level customer outcomes and account health metrics including Customer Value & Sentiment Score (CVSS), and act as escalation point for complex technical/customer challenges.
Minimum Requirements
Experience managing or mentoring technical, customer-facing engineers required.
Proven track record working with complex enterprise customers and engineering leaders.
Technical background with strong customer and business judgment essential.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experienced in roles such as Forward Deployed Engineer, Solutions Engineer, Customer Engineer or similar with strategic enterprise customer exposure.
Leadership style emphasizes building high-performing teams, developing people, and balancing workload within a large portfolio.
Comfortable with ambiguity, data-driven decision-making, and high ownership in customer success and technical judgment.