R0076068 Service Delivery Manager (Mainframe, JCL, COBOL, IBM utilities)- 6-8years Experience – Pune/Indore- Rotational Shift 24*7r
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Job Description
Structured overview of role & requirementsAbout This Role
Support and manage mainframe applications critical to daily/monthly billing cycles including remediation, restoration, monitoring, and compliance.
Collaborate with multiple internal teams to translate business requirements into technical solutions and handle direct end-user interactions to resolve issues timely.
Participate in project knowledge transfer, deployment risk reduction, annual disaster recovery planning, and provide monthly on-call production support.
Minimum Requirements
2-5 years of experience in a technical support role with at least 3 years in administration and operations of production systems.
3 years of experience with JCL, IBM utilities, IBM TSO, and supporting COBOL based applications.
2 years of experience with SAS, DB2, and Dialogue document creation application.
Excellent verbal and written communication skills; Ability to maintain internal stakeholder relationships; Work deadlines in fast-paced environment.
Ideal Candidate Profile
Experienced in multi-technology production support environments with a focus on mainframe billing systems.
Capable of managing cross-functional stakeholder communication including product, platform, merchant services, and development teams.
Comfortable handling critical operational responsibilities including disaster recovery planning and on-call support in a 24x7 rotational shift setting.