Senior Analyst – Platform Operations

Own production incident management, troubleshoot platform and campaign issues, and drive root cause analysis to ensure timely resolution.

Monitor health and performance of AI-powered workflows, campaigns, integrations, and platform components to detect anomalies proactively.

Automate operational workflows, build dashboards, and develop tools using Python, SQL, APIs to improve reliability, scalability, and efficiency of enterprise-scale AI-driven operations.

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

3–5 years experience in platform operations, production support, technical operations, SaaS or campaign operations.

Hands-on experience with Python and SQL for automation and operational tooling.

Strong understanding of REST APIs, API troubleshooting, system integrations, and experience with telephony platforms and contact-center technologies.

Experienced in production troubleshooting, incident ownership, and cross-functional collaboration across Engineering, Product, CX, and vendors.

Has worked with SaaS, cloud, contact-center, CPaaS, CCaaS, AI platforms or high-volume customer operations like outbound campaigns or collections.

Proficient in building operational dashboards, automations, and familiar with AI-powered systems including conversational AI and agentic automation.