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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

Direct Career PageEst. 8–18 LPA

Posted 15h ago

Against your primary resume

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Role Fit

Experience

Industry Relevance

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Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Background Fit Sensitivity

(Moderate)

Shortlisting Strictness

(Moderate)

Structured overview of role & requirements

Own reliability and operational health of enterprise customer deployments ensuring high platform availability.

Diagnose and resolve complex production issues across applications, infrastructure, databases, APIs, and integrations.

Collaborate with customers and cross-functional teams to perform root cause analysis and implement lasting fixes improving platform reliability.

Strong troubleshooting and analytical skills for debugging complex production issues.

Proficient in SQL for analyzing production data and incident resolution.

Experience with scripting or programming in Java, Python, JavaScript, Bash, or similar languages.

Work Experience Required: Not explicitly mentioned in the JD; Onsite role in Bengaluru with 5-day office work week.

Experienced in production support or incident management in SaaS, CRM, or enterprise software products with SLA-driven environments.

Able to communicate confidently with enterprise customers and internal teams during critical incidents, demonstrating ownership and driving RCA.

Skilled at balancing customer expectations while collaborating across Engineering, Product, QA, DevOps, and Customer Success teams.