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Job Description
Structured overview of role & requirementsAbout This Role
Accountable for end-to-end delivery of Amdocs Helix / Service Assurance (SAS) solutions including onboarding, design, implementation, post-go-live stabilization, and escalation management.
Own contractual scope, budget, governance, and quality standards across one or more customer accounts while managing scope changes and delivery commitments.
Lead customer-facing workshops, steering committees, and executive communications; coordinate cross-functional and global teams including implementation, R&D, product management, and support.
Minimum Requirements
7–12 years of experience in Service Delivery or Technical Project Delivery roles.
Strong understanding of Telecom domains and experience delivering OSS/Service Assurance platforms in telecom environments.
Bachelor’s degree in Engineering (Telecommunications, Computer Science, Electronics, or equivalent).
Location: India - Gurgaon (Amdocs Site); Required Travel: Minimal.
Ideal Candidate Profile
Experienced in managing complex telecom service delivery projects with cross-functional distributed teams and international stakeholders.
Skilled at contract and scope management in telecom OSS/Service Assurance projects with ability to act as customer POC for escalations and delivery commitments.
Capable of translating telecom customer business needs into customized Helix solutions, collaborating closely with R&D and product teams to deliver non-standard solutions.