GBS Process Excellence Manager

Lead process analysis and diagnostics within the Global Business Services (GBS) environment to identify bottlenecks, inefficiencies, and areas for improvement focused on Order-to-Cash (O2C) processes.

Drive Operational Excellence initiatives by applying Lean Six Sigma and continuous improvement methodologies including facilitating workshops and implementing scalable process changes.

Collaborate with global stakeholders, IT, and business leaders to design target operating models, implement system upgrades (AI, automation, process mining), and monitor process KPIs to sustain performance improvements.

Bachelor’s degree in Business Administration, Finance, Supply Chain, or related field; Master’s preferred.

5-8 years of process excellence, continuous improvement, or operational excellence experience, preferably in GBS or Shared Services Center environment.

Deep expertise in Order-to-Cash (O2C) processes and experience with ERP systems (SAP, Oracle).

Lean Six Sigma Green Belt or Black Belt certification highly desirable; proficiency in process mapping tools required.

Experienced in managing global, cross-functional process improvement projects with a focus on O2C workflows in shared services or GBS settings.

Proficient in integrating digital finance tools such as RPA, process mining (e.g., Celonis), and AI to optimize processes.

Capable of leading change management and collaboration between IT, global process owners, and business units for seamless process transformation.