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Job Description
Structured overview of role & requirementsAbout This Role
Gather and interpret business and functional requirements for complex ServiceNow environments including workshops and gap analysis.
Design and optimize UI/UX elements such as Service Catalog, Portals, and digital content with tools like Figma and technologies including HTML, CSS, and JavaScript on the ServiceNow platform.
Own and improve ServiceNow platform features including AI-enabled self-service, ITSM processes, with responsibility for accuracy, relevance, and stakeholder coordination across global teams.
Minimum Requirements
8-12 years of relevant experience specifically in ServiceNow platform roles.
Bachelor's degree in IT/Computers is mandatory.
Mandatory ITIL certification; ServiceNow CSA certification preferred.
Work Experience Required: 8-12 years in ServiceNow-related roles.
Ideal Candidate Profile
Experienced at bridging functional business analysis and technical design within complex ServiceNow implementations.
Demonstrates proficiency in UI/UX design principles applied specifically to ServiceNow service catalogs and portals using design and development tools.
Proven ability to manage and optimize ServiceNow platform features and integrations (REST, SOAP, Flow Designer) while engaging global stakeholders effectively.