Junior Analyst, Risk Management

Monitor transactions and merchants to detect and act on risk or fraud cases promptly.

Handle transaction discrepancy queries and manage chargebacks/disputes in coordination with banks and Cybercell to minimize losses.

Communicate with merchants and customers to resolve queries and contribute ideas to reduce risks and monetary losses.

Bachelor's degree required.

Familiarity with customer support apps or CRMs like Freshdesk.

Knowledge of chargeback stages, penalties, Visa/Mastercard guidelines, and fraud-related reason codes.

Work Experience Required: Freshers eligible (no prior experience required).

Comfortable working in a fast-paced fintech risk management environment involving real-time fraud detection and transaction monitoring.

Detail-oriented with good organizational and multitasking abilities to handle multiple queries and anomalies efficiently.

Good verbal and written communication skills with a friendly and professional demeanor for stakeholder interactions.