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Job Description
Structured overview of role & requirementsAbout This Role
Process all types of payments including physical cash and valuables accurately and on time, adhering to SLAs and industry guidelines.
Handle cash-related investigations and client enquiries, manage escalations and remediate client complaints related to payment processing.
Maintain process compliance, perform end-of-day functions, support training for new recruits, and contribute to process improvements and business development.
Minimum Requirements
Minimum Graduation in any stream.
Clear understanding of Payments flow, SWIFT, Risk and Regulatory Payments, SWIFT Back office operations, and Operational Risk.
Proven ability to leverage AI tools to enhance productivity and optimize workflows with ethical use of data and AI outputs.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Experience operating in time-critical, regulated payments processing environments with client and stakeholder interactions.
Able to manage escalations and compliance adherence while supporting process improvement initiatives.
Comfortable supporting training and documentation efforts and contributing to business development and innovation in payment operations.