APPLICATION SUPPORT ENGINEER (L1)
Lepton SoftwareMatch Score
Against your primary resumeLogin to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Protocol Intelligence
Data-driven signals on your job's competitivenessLog in to see why each signal reads the way it does.
Job Description
Structured overview of role & requirementsAbout This Role
Provide technical support and troubleshoot GIS-based application issues for end users, ensuring timely resolution and adherence to SLAs.
Coordinate with higher-level support teams (L2 & L3) and stakeholders to manage issue status and resolutions, including during outages and enhancements.
Perform incident, change, and release management activities while ensuring proper data feeds are loaded into the application via automated modules.
Minimum Requirements
2 to 4 years of relevant work experience.
Technical knowledge of GIS applications such as MapInfo or QGIS is mandatory.
Willingness to work in 24x7 rotational shifts (weekly/bi-weekly).
Excellent written and verbal communication skills required.
Ideal Candidate Profile
Experienced in troubleshooting and supporting GIS-based applications in operational environments.
Familiarity with application integration and understanding of complete data flow in telecom or related domains.
Comfortable operating in a fast-paced, shift-based support role with coordination across multiple support levels and stakeholders.