Technology Major Problem Manager - Senior Systems Operations Engineer
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Job Description
Structured overview of role & requirementsAbout This Role
Lead end-to-end Technology Major Problem Management lifecycle for high-severity, enterprise-impacting technology events.
Own and manage Major Problem records from Priority 1, 2, and approved 3 Major Incidents including facilitation of Root Cause Analysis sessions.
Drive corrective/preventive actions and communicate problem status and risk posture to senior technology and business leadership.
Minimum Requirements
4+ years of Systems Engineering, Technology Architecture experience or equivalent.
Bachelor's degree in Technology or Science preferred but not explicitly mandatory.
Experience supporting large scale, 24x7 enterprise environments and managing customer impacting/regulatory sensitive technology events.
Proficiency with ITSM platforms (e.g., ServiceNow) and ITIL Foundation or higher certification.
Ideal Candidate Profile
Experienced in Problem Management and Root Cause Analysis facilitation with strong stakeholder and executive communication skills.
Capable of leading cross-platform investigations involving multiple technology teams and collaborating with vendors for problem resolution.
Technically skilled in core infrastructures such as server, storage, network, database, or application architecture/ development within risk, control, and audit frameworks.