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Job Description
Structured overview of role & requirementsAbout This Role
Own overall planning, performance, and delivery of operational service levels, quality, and productivity targets for a specific market.
Lead operational strategy, including needs assessments, capacity planning, performance reviews, and cost/benefit analyses to drive market efficiency.
Provide leadership, coaching, and escalation management for team leads and representatives, ensuring compliance and employee engagement in a team of 30-40 employees.
Minimum Requirements
3-5 years experience as Assistant Manager in Sales line of business.
Location requirement: Hyderabad, India.
Must be flexible to work night shifts.
Proficient in Microsoft Excel, Word, PowerPoint; strong communication skills (verbal and written).
Ideal Candidate Profile
Experienced in managing and motivating teams of 30-40 employees with accountability for hiring, training, and attrition management.
Skilled in strategic planning and operational management within a sales/business operations context.
Capable of stakeholder/client expectation management and cross-functional collaboration to achieve shared goals.