Senior Support/Dev Ops Engineer

Owns deployment, operation, maintenance, and lifecycle management of RPA and intelligent automation solutions across on-premises Windows and Azure cloud environments.

Leads resolution of complex production issues collaboratively with cross-functional teams including Windows, Network, Database, Security, and Cloud teams, ensuring operational readiness and performance.

Drives continuous improvement and standardization of support processes, monitoring, incident management, and deployment methodologies; may lead technical projects and mentor team members.

Bachelor's degree in a technical field or equivalent experience.

Minimum 10 years of related experience (or 8 years with Master's degree).

Significant hands-on experience in RPA, intelligent automation, application and production support across on-premises and Azure cloud environments.

Strong experience in troubleshooting production issues involving Windows Server, networking, databases, security, incident management, change and release management.

Experienced technical leader capable of independently resolving complex production incidents and coordinating cross-technology teams.

Deep domain expertise in RPA and automation platforms combined with strong infrastructure knowledge across Windows and Azure environments.

Proven ability to lead technical initiatives, establish operational standards, and interact effectively with business stakeholders and multiple technology teams.